Terms and Conditions

Last updated: October 2026

§1 Scope & provider

These Terms and Conditions (“Terms”) govern the contractual relationship between Centric Software International Ltd. (“provider”, “we”) and the users (“user”, “you”) of the service MyGotchi, available at mygotchi.app and as an app for iOS.

By using the service you accept these Terms. If the app is obtained through a distribution platform (e.g. the Apple App Store), that platform's terms apply in addition; with regard to obtaining the app you are a direct contractual partner of the platform.

Deviating, conflicting or supplementary terms of the user do not become part of the contract unless the provider expressly agrees to them in writing.

§2 Description of service

MyGotchi is an entertainment app: a virtual character (“the Gotchi”) that is petted, fed and given drinks, collects experience points and coins along the way, and can be expanded through a daily login calendar, achievements and a shop with food, drinks, accessories and skins. The service contains no assets, no financial products and no betting or gambling elements.

All core content (expressions, care, shop, achievements, login calendar) can be used without an account and without payment. Only the following are subject to a charge: freedom from ads, syncing game progress between devices, additional expressions, and optional coin packs and the level up in the shop. See §4.

The app also works without a network connection: the game progress is stored locally on the device, and syncing with the server catches up automatically later. The provider continues to develop the service; there is no entitlement to individual functions remaining available permanently. §11 remains unaffected.

§3 Account & conclusion of contract

No account is needed to play. An account is required to sync game progress between several devices. An account is created by entering an e-mail address and a password (at least 8 characters). After registering, the user receives a confirmation e-mail; the contract is concluded when the link it contains has been successfully confirmed.

The account applies exclusively to MyGotchi. Other applications of the provider keep separate accounts with their own login details, even if the same e-mail address is used. Signing in to MyGotchi does not grant access to any other service of the provider and vice versa; a plan purchased in another app does not apply here.

The user must provide truthful information when registering and keep their login details secret; an account is not transferable. Use is open to consumers and businesses alike. Registration requires the user to be at least 16 years old or to have the consent of a parent or guardian.

§4 Plans, prices & payment

The service is offered in three tiers (a fourth, Enterprise, is prepared but not offered).

Free use is possible permanently and is financed by advertising (§9). Premium is a one-off purchase and permanently unlocks freedom from ads and game progress sync; no subscription is created. Premium Plus is a subscription and is billed monthly.

In addition, the shop in the app offers optional coin packs (consumables, redeemed immediately) and a level up that can be purchased. Both are single purchases without a term of their own and are independent of the plan.

All prices are final prices including the applicable statutory VAT; the prices shown before purchase in the app and in the App Store are authoritative. There is no set-up fee.

Coin packs and the level up are consumables. They are redeemed immediately on purchase and are therefore not covered by "Restore Purchases".

Processing of payment

Purchases and subscriptions in the app are processed through the Apple App Store; Apple's terms apply additionally in this respect, and Apple is the contracting party for payment processing. The user enters payment details with Apple; the provider does not receive them. A subscription renews automatically for the chosen period unless cancelled in the App Store account settings at least 24 hours before expiry.

A purchased scope is bound to the App Store account. After a device change, "Restore Purchases" restores it.

§5 Term, termination & withdrawal

Free use runs for an indefinite period. The user can end the contract at any time by deleting their account in the app (§13).

One-time purchases have no term and therefore cannot be cancelled; they remain permanently tied to the purchasing App Store account. A subscription has a term of one month and renews automatically unless cancelled at least 24 hours before expiry. Cancellation is made via the subscription management of the App Store account and takes effect at the end of the current period; the provider itself cannot cancel a subscription. When the subscription ends, the previously purchased or the free tier applies again.

Permanently valid expressions already unlocked through an earlier Premium purchase are not affected by the end of a subscription.

Right of withdrawal for digital content

Consumers have a statutory right of withdrawal. This right expires early where the user has expressly agreed to immediate performance of the contract before the withdrawal period elapses and has confirmed that they thereby lose their right of withdrawal, for example through immediate unlocking or crediting after purchase. For App Store purchases, exercising the right of withdrawal follows Apple's terms. Refunds are governed exclusively by Apple's terms.

§6 Obligations of the user

The user undertakes

• to use the service only within applicable law and not to enter or send any unlawful, offensive or third-party-rights-infringing content,
• to keep credentials confidential and not to grant third parties access to the account,
• not to use unlawful or offensive content in the freely chosen name of the Gotchi either,
• not to circumvent the purchase check,
• not to use any techniques that generate or duplicate coins, experience points or virtual items outside the means provided by the service,
• not to take any measures that may impair the operation of the service or its server infrastructure (for example automated bulk requests or reverse engineering beyond what is legally permitted).

In the event of breaches, the provider may restrict access or, after prior warning, suspend the account.

§7 Game progress, purchases & virtual items

Coins, experience points, unlocked expressions, skins, accessories and achievements are virtual items without independent monetary value. They do not constitute property in the legal sense, are not transferable, not tradable and cannot be exchanged for cash or other assets. There is no entitlement to a refund of coins already redeemed or virtual items already used.

The game progress is tied to the respective account. Without an account it is stored only on the device and is lost if the app is removed or the local storage is cleared; with an account from Premium onwards it is also stored on the server and synced between devices of the same account (§8).

The provider reserves the right to adjust the scope, name or effect of individual virtual items in the course of further development, provided that items already acquired are not devalued as a result.

§8 Data, content & storage

The user remains the owner of the content they create.

All content of the app is initially stored locally on the device and works there even without a network. With an account and from Premium onwards, the game progress is also stored on the provider's server and synced between the devices of the same account.

If a different account is signed in to the app, the local game progress is reset, because the local storage belongs to the device, not to the account.

Details on the processing of personal data are set out in the privacy policy.

§9 Advertising

In the free tier the app is financed by banner ads shown via Google AdMob; a coin may also be awarded in return for voluntarily watching a video ad (rewarded ad). With the one-off purchase of Premium and in the Premium Plus tier, advertising is removed permanently. The provider has no influence on which individual ads are selected; the advertiser concerned is responsible for the advertised offers and the content of the linked pages.

§10 Rights of use & intellectual property

All rights in the service itself, in particular software, design, logos and the MyGotchi brand, belong to the provider or its licensors. The user is granted a simple, non-transferable and non-sublicensable right to use the service within the scope of these Terms.

The provider acquires no rights in content entered by the user beyond what is technically necessary to operate, display, back up and deliver the service.

The service also includes the character, expressions and skins of MyGotchi; the rights to them likewise belong to the provider or its licensors.

Reverse engineering, removing notices of rights and distributing modified versions are prohibited unless permitted by law.

§11 Availability & changes

The provider endeavours to ensure high availability of the service but cannot guarantee uninterrupted availability. Maintenance work, technical faults or events beyond the provider's control (force majeure, failures of third parties such as hosting or payment providers) may lead to temporary restrictions. No availability commitment in the form of a service level agreement exists.

The provider reserves the right to adapt or extend the range of features in the course of further development, or to discontinue individual features, provided this is reasonable considering the legitimate interests of the user. Substantial restrictions affecting the core of a paid service will, as far as possible, be announced to paying users with reasonable notice.

§12 Liability

The provider is liable without limitation for intent and gross negligence, under product liability law, for injury to life, body or health, and within the scope of guarantees given.

In the event of slightly negligent breach of a material contractual obligation (cardinal obligation) whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the user may regularly rely, liability is limited in amount to the foreseeable damage typical for this type of contract. Otherwise liability for slightly negligent breaches of duty is excluded.

The above limitations of liability also apply in favour of the provider's legal representatives and vicarious agents where claims are asserted directly against them.

For loss of data the provider is liable only to the extent that would have arisen had the user carried out proper and regular data backups.

Without a signed-in account, no backup is made on the server (§8).

§13 Suspension & account deletion

The user can irrevocably delete their account in the app at any time. The account is then deactivated and the associated data on the server is removed. This action cannot be undone; a backup of important content should be created beforehand.

Deletion affects the account for MyGotchi only. The user's accounts with other applications of the provider remain unaffected and must be deleted there separately.

The provider is entitled to suspend or terminate an account in the event of a serious or repeated breach of these Terms after prior warning with a reasonable deadline. Refunds are governed exclusively by Apple's terms.

§14 Changes to these terms

The provider reserves the right to amend these Terms with effect for the future where this is necessary for legal reasons, because of changes to the service, or to adapt to changed technical or economic conditions, and where this does not unreasonably disadvantage the user. Users will be informed of substantial changes in the application or by e-mail with reasonable notice.

If the user does not object to the amended Terms within six weeks of receiving the notice of change, or continues to use the service after that period, the amended Terms are deemed accepted. The provider will separately point out this consequence and the right to object in the notice of change.

§15 Final provisions

English law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the user is a consumer, this applies only to the extent that it does not restrict the protection of mandatory consumer protection provisions of their habitual residence.

If the user is a merchant, a legal entity under public law or a special fund under public law, the registered office of the provider in London, England is (as far as legally permissible) the exclusive place of jurisdiction for all disputes arising out of or in connection with this contract.

Should any provision of these Terms be or become invalid, the validity of the remaining provisions remains unaffected. The statutory rule takes the place of the invalid provision.

The European Commission provides a platform for online dispute resolution at ec.europa.eu/consumers/odr. The provider is neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.

§16 Contact